Straight answers.

No. You keep the number on your truck, your sign and your invoices. You forward the calls that aren't getting answered — busy, no-answer, after-hours, or all of them. Nothing your customers dial ever changes.

Days, not months. Your part is a kickoff conversation about your services, hours, rates, bay capacity and escalation rules, plus forwarding your line. We build, tune and test the agent, you approve how it sounds, and it goes live.

The kickoff call, the line forwarding, and a sign-off on the agent. After that, you answer the phone when it rings and open tickets for jobs that are already booked. There is no software for you to learn and no dashboard you're required to log into.

It works alongside it. Job details arrive by text and in your dashboard with everything captured, ready to open a ticket. Direct write-back into heavy-duty systems is on the roadmap, and founding shops pick which one we build first.

It escalates to a person, on the rules you set. Roadside, tow-ins, hot fleet accounts, anything outside its scope, or a caller who simply asks for a human — all routed immediately. It never traps someone in a loop.

Judge that yourself before you spend anything — call the demo line and push on it. It's built to sound like a sharp service writer, and you sign off on how your shop's agent sounds before it takes a single live call.

No. If a caller asks whether they're talking to a person, it tells them the truth and offers to get them one. Deceiving your customers on the first call is not a good way to start a repair relationship.

It books against your real availability, appointment types and bay capacity — not a generic calendar. You set the limits, including how far out it can book and what it must never commit to. If it's ever wrong, you tell us and we tune it the same day.

Every call is recorded and transcribed, and you can search them. Useful for training your writers, useful for disputes, and useful for seeing exactly what your callers are asking for.

No, and most shops shouldn't. It covers what slips: the second line, lunch, the parts run, nights and weekends. Your writer keeps the relationships and stops losing the calls he was never going to reach.

Because that one is sold self-serve with no vertical vocabulary, no fleet workflow and no onboarding — you'd be configuring it yourself, in generic language. Ours is built for your shop by us. If a $199 tool is what you actually need, buy it; we'd rather that than have you churn in ninety days.

It isn't software you operate — it's a shift someone has to cover. A five-user Fullbay Elite subscription runs about $794 a month and doesn't answer a single call. A part-time person covering the same hours costs $2,724 fully loaded and goes home at five. On gross profit, two and a half recovered repair orders a month covers it.

Because free trials of this product go badly for both sides: it gets set up fast rather than properly, nobody at the shop owns it, it runs untuned, and then it's judged on a version we'd never have shipped. Instead you hear the agent before you pay anything, and you can leave any month on thirty days' notice.

A real build — learning your shop, writing and tuning the agent, wiring your calendar and escalation rules, and running test calls with you until you sign off. It's waived entirely on annual billing.

Not if you're one of the twenty-five founding shops. Your rate is locked for as long as you stay, in writing. The list price will rise after the founding cohort — that's the whole point of the founding seat, and we'd rather say so plainly.

You'd be an unusual shop, and we'd want to know before you sign rather than after. We watch minutes from day one and flag you long before the ceiling. Overage is $0.35 a minute, against $1.60–$2.95 for the same minute from a human answering service.

On monthly, no — thirty days' notice, no exit fee. On annual you've committed to the year in exchange for two months free and a waived onboarding fee. Either way we export your call data and contacts on request.

You do. Recordings, transcripts and contacts belong to your shop. We export them to you on request and delete them on request.

Calls are recorded, and callers are notified — recording notification is part of the call flow, configured to the requirements of the states you operate in. We'll walk through this with you during onboarding.

Calls fall back to your existing line and voicemail exactly as they do today. A failure means you're back where you started for that call, not worse off.

That's a fair question and we won't pretend otherwise. Going first is why the founding seat exists: your price is locked for life, you get the founder on the phone instead of a support queue, and you decide what gets built next. If being first isn't worth those things to you, wait — we'd rather you joined later than joined unconvinced.