Booking confirmation
The driver gets a text confirming the unit, the complaint, the date and the address before he hangs up. Fewer “wait, was that Tuesday?” calls.
The product
One employee. The whole front-office loop.
Not a phone tree. Not a chatbot with a phone number. A trained front desk that takes the call, gets the details a heavy-duty ticket actually needs, puts the job on your schedule, and keeps talking to the customer after the truck leaves.
On the call
One call, start to finish
This is the sequence, in order. Nothing here is aspirational — it is what the agent is built to do on every inbound call.
- Picks up on the first ring. No hold music, no menu, no “press one for service.” A driver with a truck down does not navigate a phone tree.
- Establishes the situation before the paperwork. Is the truck drivable? Is it in your lot, at a scale, or on the shoulder? That answer changes everything that follows.
- Captures the unit. Unit number, make and model, engine family, mileage, VIN if they have it in front of them.
- Captures the complaint in the driver's words. Symptoms, warning lights, fault codes, when it started, what changed. Not a category from a dropdown — the actual complaint, on the ticket.
- Identifies who is calling. Owner-operator, fleet maintenance manager, dispatcher, or a driver calling on someone else's authority. Fleet accounts are recognised and handled on your terms.
- Books only when booking is the right answer. If the truck can drive in, it checks real availability against your calendar, bay capacity and appointment types. If it can't, it doesn't pretend an appointment solves anything.
- Escalates when it should. Roadside, tow-in, a hot fleet account, or anything outside its rules goes to a live person immediately, by your escalation policy.
| Unit | 214 |
|---|---|
| Make / model | Peterbilt 579 |
| Mileage | 486,900 |
| Complaint | Check engine + derate, SPN 3251 — started this morning |
| Drivable | Yes — derated, running 55 |
| Account | Fleet — Valley Produce (acct 118) |
| Callback | (559) 555-0139 |
| Booked | Tue 8:00 AM · Diagnostic |
Booked and texted to the shop
Written to the calendar. Confirmation sent to the driver and to the fleet contact.
After the call
The follow-up your team never has time for
Every one of these is included. None of them sit behind a higher tier — putting reminders and review requests behind an upgrade would mean selling a version of the product engineered to underperform.
Appointment reminders
An automatic reminder before the appointment, on your schedule. Trucks that don't show up are bay hours you can't sell twice.
Post-service follow-up
After the truck leaves, a check-in that asks how the repair held up — and asks for the Google review while the job is still fresh.
Missed-call text-back
If a call ever does slip — a hang-up, a bad connection — the caller gets a text within seconds so the lead doesn't just evaporate.
Every call recorded
Recording and transcript on every call, searchable. Useful for training, useful for disputes, useful when a driver swears he said something else.
One dashboard
Calls answered, details captured, jobs booked, calls escalated, follow-ups sent. One place, no spreadsheet, no export ritual.
Built for your shop specifically
Configured to how you actually run, before it takes a single call
- Your services, your appointment types, your bay capacity and your realistic turnaround times
- Your hours — including the difference between closed and after-hours-emergency
- Your labour rate and how you want quoting handled on the phone
- Your fleet accounts, and which ones get different treatment
- Your escalation rules — who gets called, for what, at what hour
- What it must never do: quote a firm price, promise a completion time, or commit a bay you don't have
What it will not do
Being clear about the edges is how you avoid a bad month three.
- It does not diagnose the truck. It captures the complaint accurately and gets it in front of a tech.
- It does not quote firm prices unless you explicitly tell it to, and even then only within limits you set.
- It does not replace your shop management system. It feeds it.
- It does not pretend to be human. If a caller asks, it says what it is — and offers them a person.
Your stack
You keep everything you already run
Your number, your calendar, your shop management system, your customers. DieselDesk AI sits in front of the phone, not on top of your business.
Your phone number
Stays exactly as it is. You forward the calls that aren't being answered.
Your calendar
Bookings write to the calendar your shop already works from.
Your shop software
Job details arrive by text and in the dashboard, ready to open a ticket. Deeper write-back to heavy-duty systems is on the roadmap — founding shops pick the order.
Your data
Your call records and customer data are yours. Exported on request, deleted on request.
The shop that answers, wins.
See how it handles a call you'd normally lose.
Call the agent and try to trip it up — that is genuinely the fastest way to judge this.